Essay

The Hardest Part of Growing My Business Isn’t Finding Customers

By Kristopher Chavez · Founder, CLB Builds

I just finished reading Buy Back Your Time, and it couldn’t have come at a better time.

CLB Builds has reached an interesting stage.

For the first time, I have more opportunities than I can personally handle.

As an entrepreneur, that sounds like a great problem to have. In reality, it’s a crossroads.

I have two choices.

I can keep trying to do everything myself and slowly become the bottleneck…

Or I can begin hiring people who are better than I am in specific areas and build a business that can grow without sacrificing quality.

I refuse to let growth come at the expense of my customers.

Over the past two weeks, I’ve made my first two strategic hires.

One is an advisory role. The other is focused on marketing.

Neither hire directly generates revenue.

But both have already created something far more valuable.

Time.

For the first time in a long time, I can spend more of my day working on the business instead of being consumed by working in it.

That extra time is allowing me to build systems, improve processes, strengthen customer communication, and think further ahead than the next project deadline.

Ironically, when you love your business as much as I do, hiring can feel uncomfortable.

You convince yourself that nobody will care as much as you.

Nobody will do it exactly the way you would.

Nobody will represent your company as well as you can.

But eventually I realized something.

If I refuse to let go of responsibilities that someone else can do just as well—or even better—I’m not protecting my business.

I’m limiting it.

Worse yet, I’m limiting the experience my clients receive.

As more projects come in, every hour I spend doing work that someone else could own is an hour I’m not spending improving the company, supporting my team, or serving my customers.

Great businesses aren’t built by founders who do everything.

They’re built by founders who build teams capable of doing great work without them.

I’m still learning that lesson.

It’s not easy.

But I have a feeling this decision will become one of the most important investments I’ve made—not because it saves me time today, but because it allows me to build the company I want CLB Builds to become tomorrow.

Building in public
The costs, the calls, and the lessons : without the highlight reel.

I write about what commercial construction actually takes: leading crews, pricing work honestly, and building a company that does not need me every minute.

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