Essay

The Phone Call That Reminded Me Why Reputation Matters

By Kristopher Chavez · Founder, CLB Builds

A few days ago, I received a phone call that caught me off guard.

I’m currently in the process of winding down a business venture with a former partner. As often happens when business relationships come to an end, there have been disagreements, difficult conversations, and a fair amount of tension.
During that conversation, it became clear that he had recently Googled me.

In doing so, he found articles from more than a decade ago covering some of the most difficult years of my life. Years that included legal challenges, public scrutiny, financial uncertainty, and the very real possibility that everything I had worked for could disappear.

For a moment, hearing those events brought up emotions I hadn’t felt in years.

I remembered what it was like fighting through that period while trying to provide for my family. I remembered the uncertainty. The fear. The embarrassment. The feeling that my entire future might be defined by the worst chapter of my life.
But after sitting with those emotions, I realized something important.

That isn’t my story anymore.

Or perhaps more accurately, that isn’t the entire story.

The full story is that I came home and rebuilt.

Today, I have three beautiful daughters. I have an incredible wife, Kat, who has stood beside me through every season of life. I have a growing construction company, wonderful clients, and the opportunity to wake up every day and build something meaningful.

Most importantly, I realized that I no longer view my past as something to hide.

The struggles I went through changed me.

They taught me humility.

They taught me gratitude.

They taught me how quickly success can disappear when you take it for granted.

They taught me how much responsibility comes with earning someone’s trust.

And they taught me to care about people differently.

When a client hires my company, I understand what is at stake for them. When an employee depends on a paycheck, I understand what that means for their family. When a business owner invests their savings into a project, I understand the weight of that decision.

I don’t believe I would have the same perspective if I had never experienced failure, loss, and the challenge of rebuilding.

That phone call reminded me that reputation matters.

But not in the way most people think.

Reputation is not the absence of mistakes.

It is what you’ve done since them.

Anyone can have a difficult chapter. Anyone can stumble. Anyone can make decisions they wish they could take back.
What matters is what happens next.

Do you quit?

Do you blame everyone else?

Or do you take responsibility, learn from it, and spend the next decade building something better?

I don’t wear my past as a badge of shame.

I wear it as proof that rebuilding is possible.

The life I have today didn’t happen despite those experiences.

In many ways, it was shaped by them.

And the best part is that we’re just getting started.

Building in public
The costs, the calls, and the lessons : without the highlight reel.

I write about what commercial construction actually takes: leading crews, pricing work honestly, and building a company that does not need me every minute.

See what I’m building →