Essay

Treating Subcontractors Right Is Not Optional

By Kristopher Chavez · Founder, CLB Builds

A subcontractor recently left a Google review for CLB Builds that meant more to me than a normal review.

It came from ASG Dirtworx, owned by Cujo, a contractor with more than 30 years in the trades. He has worked with good contractors, bad contractors, organized contractors, chaotic contractors, fair contractors, and contractors who make everyone around them miserable.

So when he wrote, “Kris at CLB Builds is the guy you WANT to work with,” I took it seriously.

Not because I need the compliment.

Because reviews like that reveal something deeper about how a construction company is actually being run.

Clients see the finished product. They see progress, communication, schedules, invoices, inspections, and whether the project gets completed.

Subcontractors see the process behind the process.

They know whether the general contractor is organized or making it up as he goes. They know whether communication is clear or chaotic. They know whether the schedule is realistic or abusive. They know whether they are being treated like professionals or disposable labor.

That matters.

In commercial construction, especially on projects like convenience store renovations, gas station buildouts, sitework, utility coordination, and tenant improvements, the quality of the subcontractor relationship directly affects the quality of the job.

A good subcontractor is not just labor.

A good subcontractor brings experience, judgment, equipment, manpower, problem-solving ability, and pride in their trade. The best ones are busy for a reason. If you want them to answer your call, prioritize your job, and help solve problems before they become expensive, you have to treat them correctly.

That starts with simple things.

Know what you need.

Communicate early.

Respect their time.

Do not turn every failure of planning into someone else’s emergency.

Do not hire the cheapest person possible and then act surprised when the job becomes more expensive later.

And pay people when you say you are going to pay them.

This should not be complicated, but in construction it is rare enough that it stands out.

One of the biggest mistakes a general contractor can make is confusing cheap with efficient. There is a difference between protecting the client’s budget and being cheap.

Protecting the client’s budget means hiring the right people, planning the work properly, avoiding rework, preventing failed inspections, and making decisions that keep the project moving.

Being cheap means hiring the wrong person because the number looked good on paper, then paying for the mistake later in delays, excuses, change orders, quality problems, or someone else having to clean up the mess.

That is not savings.

That is deferred cost.

The client may not always see every scheduling call, every subcontractor conversation, every decision about who should be on site, or every moment where a problem is handled before it becomes visible.

But the client feels the result.

They feel it when the project is organized.

They feel it when inspections are taken seriously.

They feel it when the right people are doing the right scopes.

They feel it when the job does not turn into a circus.

And they definitely feel it when the work gets done correctly the first time.

That is the kind of company I am trying to build with CLB Builds.

Not perfect. No construction company is perfect.

But serious.

Organized.

Fair.

Accountable.

Built around real relationships with the people who actually do the work.

ASG Dirtworx has been part of our Covington, Georgia convenience store and gas station renovation, and I appreciate what Cujo and his team have brought to the project. Good subcontractors make a general contractor better.

That is the truth.

If you want to build something that lasts, whether it is a commercial project, a construction company, or a reputation, you have to treat the people around you correctly.

Because in construction, your reputation is not built by what you say about yourself.

It is built by what clients, subcontractors, vendors, and tradesmen are willing to say about you after they have worked with you.

And that is the standard I want to keep earning.

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I write about what commercial construction actually takes: leading crews, pricing work honestly, and building a company that does not need me every minute.

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